Members: Telephone Services
2026-05-18 · Department for Work and Pensions · 3028 · Official question
Question
To ask the Secretary of State for Work and Pensions, what is the (a) average time and (b) target time for a substantive response to enquiries by the MP hotline.
Answer
The Department for Work and Pensions responds to enquiries received via the MP Hotline as quickly as possible. (a) Information on the average time taken to provide a substantive response to MP Hotline enquiries is not centrally collated, as the service is...