Revenue and Customs: Telephone Services
Commons · Question 2592 · Tabled 18 May 2026 · Treasury · Official record
Answered 27 May 2026
Question
Asked by Freddie van Mierlo
To ask the Chancellor of the Exchequer, what steps she is taking to help ensure that individuals and businesses contacting HMRC by telephone receive a good standard of customer service.
Answer
Answered by Dan Tomlinson, 27 May 2026
Improving the customer experience and day-to-day performance is a key priority for HMRC. HMRC’s helpline service has improved, but waiting times can be longer than usual during busy periods. HMRC continue to invest in new technology to improve their telep...