NHS: Complaints
Commons · Question 1633 · Tabled 14 May 2026 · Department of Health and Social Care · Official record
Answered 28 May 2026
Question
Asked by James McMurdock
To ask the Secretary of State for Health and Social Care, what recent assessment he has made of the level of NHS staff confidence that concerns raised by patients are acted on within NHS organisations.
Answer
Answered by Preet Kaur Gill, 28 May 2026
The NHS Staff Survey 2025 showed that 69% of staff agree that their organisation acts on concerns raised by patients.We know there is more to do. The 10-Year Health Plan confirmed our intention to reform the National Health Service complaints process, set...