Patient Advice and Liaison Services: Standards
Commons · Question 1439 · Tabled 14 May 2026 · Department of Health and Social Care · Official record
Answered 19 May 2026
Question
Asked by Manuela Perteghella
To ask the Secretary of State for Health and Social Care, whether his Department plans to issue national guidance on (a) response times and (b) service standards for Patient Advice and Liaison Services (PALS).
Answer
Answered by Preet Kaur Gill, 19 May 2026
No assessment has been made of the consistency of National Health Service trusts in responding to Patient Advice and Liaison Service (PALS) enquiries.Generally, there are no required national timeframes or service standards for responding to enquires made...