Department for Work and Pensions: Capita
Commons · Question 495 · Tabled 13 May 2026 · Department for Work and Pensions · Official record
Answered 12 Jun 2026
Question
Asked by Navendu Mishra
To ask the Secretary of State for Work and Pensions, whether his department has made an assessment of the potential merits of delivering the Synergy payroll service in-house.
Answer
Answered by Andrew Western, 12 Jun 2026
Bringing Business Process Services in-house was considered as part of the 2020/21 delivery options assessment for Synergy, which concluded that maintaining an outsourced model offered the best value for money. Cabinet Office and Treasury controls on civil...