Driver and Vehicle Licensing Agency: Internet
Commons · Question 128932 · Tabled 21 Apr 2026 · Department for Transport · Official record
Answered 27 Apr 2026
Question
Asked by Jess Brown-Fuller
To ask the Secretary of State for Transport, what assessment her Department has made of the effectiveness of the DVLA webchat.
Answer
Answered by Simon Lightwood, 27 Apr 2026
In 2025-2026, the Driver and Vehicle Licensing Agency (DVLA)’s contact centre answered 8,929,400 customer contacts, of which 964,576 were answered via webchat. The webchat service provides customers with an online option to support them when they are usin...