Airlines and Travel Agents: Repayments
Commons · Question 127872 · Tabled 16 Apr 2026 · Department for Transport · Official record
Answered 24 Apr 2026
Question
Asked by Sarah Dyke
To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.
Answer
Answered by Keir Mather, 24 Apr 2026
The Department has had discussions with travel agents and airlines on a range of issues. In the UK, Regulation (EC) No 261/2004 (“Regulation 261”) sets out the rights of passengers in the event of flight cancellations. Where UK law applies, if a flight is...