Child Maintenance Service: Telephone Services
Commons · Question 126783 · Tabled 13 Apr 2026 · Department for Work and Pensions · Official record
Answered 21 Apr 2026
Question
Asked by Lisa Smart
To ask the Secretary of State for Work and Pensions, what steps he is taking to improve training for Child Maintenance Service call handlers on (a) vulnerable people and (b) victims of domestic abuse.
Answer
Answered by Andrew Western, 21 Apr 2026
The Department for Work and Pensions and the Child Maintenance Service (CMS) take the support of vulnerable customers, including victims and survivors of domestic abuse, extremely seriously.All CMS Caseworkers receive comprehensive technical training, inc...