Revenue and Customs: Staff
Commons · Question 126508 · Tabled 10 Apr 2026 · Treasury · Official record
Answered 15 Apr 2026
Question
Asked by Kim Johnson
To ask the Chancellor of the Exchequer, if she will make it her policy not to expand Managed Service Provider usage until the joint HMRC and PCS evaluation is concluded and reviewed.
Answer
Answered by Dan Tomlinson, 15 Apr 2026
HMRC is currently in the Proof of Value phase for the use of Managed Service Providers (MSPs), supported by a joint evaluation agreed with the PCS trade union. The evaluation covers service quality, productivity, customer experience and value for money, a...