Revenue and Customs: Staff
Commons · Question 124388 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 20 Apr 2026
Question
Asked by Brian Leishman
To ask the Chancellor of the Exchequer, how HMRC will ensure that workforce planning decisions do not incentivise replacement of permanent staff with externally supplied labour.
Answer
Answered by Dan Tomlinson, 20 Apr 2026
Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...