Revenue and Customs: Staff
Commons · Question 124099 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 17 Apr 2026
Question
Asked by Grahame Morris
To ask the Chancellor of the Exchequer, what are the HMRC Customer Service Group outputs - Baseline Plan, as of 12 February 2026, for each month from April 2026 to March 2027 for the Customer Service Group, excluding Debt Management, for (a) FTE Total (Pa
Answer
Answered by Dan Tomlinson, 17 Apr 2026
Improving day-to-day performance and the customer experience is a key priority for HMRC.HMRC expects to continue to use a range of resourcing models, alongside the use of MSPs, to meet variable customer demand.HMRC is currently in an initial approximately...