Revenue and Customs: Staff
Commons · Question 124097 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 17 Apr 2026
Question
Asked by Grahame Morris
To ask the Chancellor of the Exchequer, hat are the staffing projection figures, given in full-time equivalent supply numbers before any rebalance, in HMRC Customer Service Group for the following directorates, (a) Benefits, Family and Customs, including
Answer
Answered by Dan Tomlinson, 17 Apr 2026
Improving day-to-day performance and the customer experience is a key priority for HMRC.HMRC expects to continue to use a range of resourcing models, alongside the use of MSPs, to meet variable customer demand.HMRC is currently in an initial approximately...