Revenue and Customs: Managed Service Companies
Commons · Question 124185 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 13 Apr 2026
Question
Asked by Kim Johnson
To ask the Chancellor of the Exchequer, who is responsible for training Managed Service Provider staff and trainers; and what role HMRC staff play in that process.
Answer
Answered by Dan Tomlinson, 13 Apr 2026
Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...