Revenue and Customs: Managed Service Companies
Commons · Question 124183 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 13 Apr 2026
Question
Asked by Kim Johnson
To ask the Chancellor of the Exchequer, what the projected cost of the Managed Service Provider model is, including contract management and oversight costs; and whether that cost has been benchmarked against (a) recruiting and training permanent HMRC staf
Answer
Answered by Dan Tomlinson, 13 Apr 2026
Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...