Revenue and Customs: Managed Service Companies
Commons · Question 124095 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 13 Apr 2026
Question
Asked by Mary Glindon
To ask the Chancellor of the Exchequer, what proportion of frontline customer contact work HMRC expects to be delivered by Managed Staff Provider staff versus directly employed civil servants over (a) the next 12 months and (b) the duration of the Compreh
Answer
Answered by Dan Tomlinson, 13 Apr 2026
Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...