Revenue and Customs: Managed Service Companies
Commons · Question 124094 · Tabled 26 Mar 2026 · Treasury · Official record
Answered 13 Apr 2026
Question
Asked by Mary Glindon
To ask the Chancellor of the Exchequer, whether HMRC intends for the Managed Service Provider to remain limited to peak demand cover or to become a permanent component of Customer Services Group resourcing, and if she will make a statement.
Answer
Answered by Dan Tomlinson, 13 Apr 2026
Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...