Social Services: Complaints
Commons · Question 122353 · Tabled 19 Mar 2026 · Ministry of Housing, Communities and Local Government · Official record
Answered 26 Mar 2026
Question
Asked by Iqbal Mohamed
To ask the Secretary of State for Housing, Communities and Local Government, what mechanisms exist for oversight of local authority complaints procedures relating to adult social care.
Answer
Answered by Alison McGovern, 26 Mar 2026
The Local Government and Social Care Ombudsman investigates complaints from residents, including disabled residents, about maladministration by local authorities and adult social care providers. The Ombudsman published an updated Complaint Handling Code l...