Child Maintenance Service: Complaints
Commons · Question 121586 · Tabled 17 Mar 2026 · Department for Work and Pensions · Official record
Answered 25 Mar 2026
Question
Asked by Joshua Reynolds
To ask the Secretary of State for Work and Pensions, what plans his Department has to review the internal complaints process of the Child Maintenance Service.
Answer
Answered by Andrew Western, 25 Mar 2026
The Child Maintenance Service (CMS), as part of the Department for Work and Pensions, follows the Department’s standard complaints procedure. The CMS regularly reviews complaint data, including insights from the Independent Case Examiner, to identify key ...