General Practitioners: Complaints
Commons · Question 121249 · Tabled 16 Mar 2026 · Department of Health and Social Care · Official record
Answered 23 Mar 2026
Question
Asked by Juliet Campbell
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to support GPs who are the subject of a complaint arising from a specialist denying a person a face-to-face appointment.
Answer
Answered by Karin Smyth, 23 Mar 2026
As independent businesses who hold contracts with the National Health Service, general practices (GPs) are responsible for managing patient complaints relating to services delivered by their GP and the wider health system. In cases where specialist advice...