Universal Credit: Digital Technology
Commons · Question 121187 · Tabled 16 Mar 2026 · Department for Work and Pensions · Official record
Answered 23 Mar 2026
Question
Asked by Ben Coleman
To ask the Secretary of State for Work and Pensions, what steps he is taking to support people migrating to Universal Credit who lack digital skills and are unable to complete online requirements, including accepting their claimant commitment.
Answer
Answered by Sir Stephen Timms, 23 Mar 2026
The Department recognises that not all people moving to Universal Credit have the confidence or ability to use digital services independently. Universal Credit is designed to be “digital-first”, but not “digital‑-only”,‑ and a range of support is already ...