Jobcentres: Reform
Commons · Question 120884 · Tabled 16 Mar 2026 · Department for Work and Pensions · Official record
Answered 23 Mar 2026
Question
Asked by Zarah Sultana
To ask the Secretary of State for Work and Pensions, with reference to the Government's response to Recommendation 4 of the Work and Pensions Committee's Get Britain Working, Reforming Jobcentres report, how he plans to work with Universal Credit claimant
Answer
Answered by Dame Diana Johnson, 23 Mar 2026
The claimant commitment pathfinder is being developed using direct insight from Universal Credit claimants and work coaches. Through structured user research activity and ongoing feedback, we are assessing how the new approach operates in practice and whe...