Delivery Services: Lost Property
Commons · Question 118741 · Tabled 9 Mar 2026 · Department for Business and Trade · Official record
Answered 12 Mar 2026
Question
Asked by Mary Glindon
To ask the Secretary of State for Business and Trade, what recent discussions he has had with Ofcom on the adequacy of internal investigations into (a) parcels and (b) replacement parcels that are determined missing by (i) Evri and (ii) other delivery com
Answer
Answered by Blair McDougall, 12 Mar 2026
I met senior officials from Ofcom on 17 December and again on 11 March.I am clear delivery companies must do more to meet the rightful expectations of customers.Ofcom has written to delivery operators to remind them of their obligations and is gathering e...