Child Maintenance Service: Complaints
Commons · Question 118836 · Tabled 9 Mar 2026 · Department for Work and Pensions · Official record
Answered 17 Mar 2026
Question
Asked by Preet Kaur Gill
To ask the Secretary of State for Work and Pensions, what steps he is taking to help improve complaint response times from the Child Maintenance Service.
Answer
Answered by Andrew Western, 17 Mar 2026
The Child Maintenance Service (CMS) complaint data information requested is not readily available and to provide it would incur disproportionate cost.The CMS complies with the Department for Work and Pensions (DWP) complaints service standard, to aim to r...