Child Maintenance Service: Complaints
Commons · Question 118835 · Tabled 9 Mar 2026 · Department for Work and Pensions · Official record
Answered 17 Mar 2026
Question
Asked by Preet Kaur Gill
To ask the Secretary of State for Work and Pensions, for complaints investigations in the Child Maintenance Service that lasted longer than 15 working days, what percentage of complainants received written confirmation of this delay in the last year.
Answer
Answered by Andrew Western, 17 Mar 2026
The Child Maintenance Service (CMS) complaint data information requested is not readily available and to provide it would incur disproportionate cost.The CMS complies with the Department for Work and Pensions (DWP) complaints service standard, to aim to r...