NHS: Complaints
Commons · Question 118607 · Tabled 6 Mar 2026 · Department of Health and Social Care · Official record
Answered 16 Mar 2026
Question
Asked by Manuela Perteghella
To ask the Secretary of State for Health and Social Care, whether his Department plans to introduce a national standard for providing (a) full and (b) timely responses to complaints made within healthcare settings across England.
Answer
Answered by Zubir Ahmed, 16 Mar 2026
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 set out in law the minimum standards National Health Service organisations must adhere to in respect of their complaint handling arrangements. This inclu...