Consumers: Protection
Commons · Question 116910 · Tabled 2 Mar 2026 · Department for Business and Trade · Official record
Answered 9 Mar 2026
Question
Asked by Matt Vickers
To ask the Secretary of State for Business and Trade, what data his Department holds on consumer complaints relating to the inability to contact a human representative when seeking to resolve disputes.
Answer
Answered by Kate Dearden, 9 Mar 2026
Everyone should be able to benefit from the digital world - helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...