Consumers: Protection
Commons · Question 116906 · Tabled 2 Mar 2026 · Department for Business and Trade · Official record
Answered 9 Mar 2026
Question
Asked by Matt Vickers
To ask the Secretary of State for Business and Trade, what assessment he has made of the impact of automated customer service systems, including chatbots and AI-based systems, on consumers’ ability to exercise their statutory rights.
Answer
Answered by Kate Dearden, 9 Mar 2026
Everyone should be able to benefit from the digital world - helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...