Consumers
Commons · Question 116905 · Tabled 2 Mar 2026 · Department for Business and Trade · Official record
Answered 9 Mar 2026
Question
Asked by Matt Vickers
To ask the Secretary of State for Business and Trade, what engagement his Department has undertaken with consumer groups regarding access to customer service channels.
Answer
Answered by Kate Dearden, 9 Mar 2026
Access to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet. My Department regularly reviews research, and notes that the most recent UK Customer Sa...