Claims Management Services: Regulation
Commons · Question 116637 · Tabled 27 Feb 2026 · Treasury · Official record
Answered 9 Mar 2026
Question
Asked by Alicia Kearns
To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of consumer protections for motorists who are unknowingly diverted from their insurers to claims management companies following road traffic accidents; and whether she ha
Answer
Answered by Lucy Rigby, 9 Mar 2026
The Government expects motorists to be treated fairly when making insurance claims. FCA rules require that insurer’s communications with consumers, including during the claims process, are clear, fair and not misleading. The process by which customers are...