Department for Work and Pensions: Telephone Services
Commons · Question 116095 · Tabled 25 Feb 2026 · Department for Work and Pensions · Official record
Answered 26 Mar 2026
Question
Asked by Steve Darling
To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest recorded wait time was on his Department's bereavement line in each year between 2021 and 2026.
Answer
Answered by Andrew Western, 26 Mar 2026
The below table shows the Average Time to Answer and Maximum Time to Answer for all calls to Bereavement Services in an hours, minutes and seconds format (hh:mm:ss), itemised by each of the requested Reporting Years. Please note, that the current *2025 - ...