Department for Work and Pensions: Correspondence
Commons · Question 112655 · Tabled 11 Feb 2026 · Department for Work and Pensions · Official record
Answered 25 Feb 2026
Question
Asked by Ruth Cadbury
To ask the Secretary of State for Work and Pensions, if his Department will continue to respond to constituency casework inquires from hon. Members in writing.
Answer
Answered by Andrew Western, 25 Feb 2026
Where a complaint is raised by an MP, it is referred to the DWP Complaints Team who will investigate the complaint and aim to resolve it within 15 working days. If the matter is complex and will take longer than 15 days, the complaints resolution manager ...