Pensions Ombudsman: Standards
Commons · Question 112317 · Tabled 10 Feb 2026 · Department for Work and Pensions · Official record
Answered 16 Feb 2026
Question
Asked by Lisa Smart
To ask the Secretary of State for Work and Pensions, what assessment has been made of the effectiveness of the Pensions Ombudsman operating on a voluntary basis, in the context of (a) its statutory responsibilities and (b) its role in resolving pension di
Answer
Answered by Torsten Bell, 16 Feb 2026
We have interpreted this question as being about complaints that are resolved through The Pension Ombudsman’s (TPO) Resolution Service (RS). TPO operates independently to deliver its statutory responsibilities. Its RS includes 22 employed pension speciali...