Telemedicine: Complaints
Commons · Question 111919 · Tabled 9 Feb 2026 · Department of Health and Social Care · Official record
Answered 16 Feb 2026
Question
Asked by Lisa Smart
To ask the Secretary of State for Health and Social Care, what guidance her Department provides on the complaints and redress routes available to vulnerable patients who have concerns about the contractual terms of telecare services to which they are refe
Answer
Answered by Stephen Kinnock, 16 Feb 2026
By law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care.Telecare i...