Revenue and Customs: Staff
Commons · Question 110664 · Tabled 3 Feb 2026 · Treasury · Official record
Answered 9 Feb 2026
Question
Asked by Joshua Reynolds
To ask the Chancellor of the Exchequer, what the (a) total number of full-time equivalent customer service staff employed by HM Revenue and Customs was in each of the last ten financial years and (b) number of these positions that were based in (i) call c
Answer
Answered by Dan Tomlinson, 9 Feb 2026
HMRC operates a flexible resourcing model, meaning staff are deployed across different types of customer service work throughout the year. This approach allows the department to direct people to the areas of highest demand, whether that is helplines, post...