General Practitioners: Telephone Services
Commons · Question 109094 · Tabled 28 Jan 2026 · Department of Health and Social Care · Official record
Answered 3 Feb 2026
Question
Asked by Jim Shannon
To ask the Secretary of State for Health and Social Care, what reasonable adjustments are in place for people with disabilities to access GPs without going through telephone services.
Answer
Answered by Stephen Kinnock, 3 Feb 2026
General practices (GP) are independent businesses contracted by the National Health Service to deliver essential services. As part of their contract, practices must provide online consultation tools. Online consultation tools are designed to accommodate a...