Water Companies: Complaints
Commons · Question 107940 · Tabled 22 Jan 2026 · Department for Environment, Food and Rural Affairs · Official record
Answered 27 Jan 2026
Question
Asked by James McMurdock
To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to her Department’s press release entitled Government unveils biggest overhaul to water in a generation, published on 19 January 2026, what powers the new Water Ombudsma
Answer
Answered by Emma Hardy, 27 Jan 2026
All customers of water and sewerage companies are entitled to guaranteed minimum standards of service, as set out by Government. These rights are known as the Guaranteed Standards Scheme (GSS). Where a company fails to meet any of the standards, it is alr...