Revenue and Customs: Telephone Services
Commons · Question 106493 · Tabled 19 Jan 2026 · Treasury · Official record
Answered 22 Jan 2026
Question
Asked by Gregory Campbell
To ask the Chancellor of the Exchequer, on how many occasions were calls to HMRC ended before the caller was connected, during January (a) 2022, (b) 2023, (c) 2024 and (d) 2025.
Answer
Answered by Dan Tomlinson, 22 Jan 2026
Every year, HMRC answers millions of calls. HMRC has published monthly telephony performance data which covers the requested time period. It can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports This data includes i...