Department for Work and Pensions: Artificial Intelligence
Commons · Question 105232 · Tabled 13 Jan 2026 · Department for Work and Pensions · Official record
Answered 19 Jan 2026
Question
Asked by Sarah Olney
To ask the Secretary of State for Work and Pensions, whether her Department uses artificial intelligence to automate decision making about access to public services.
Answer
Answered by Andrew Western, 19 Jan 2026
The Department uses automated decision-making in some areas, as described in our Personal Information Charter, but AI is not used to automate decision-making about access to our services. Customers are told when an automated decision has been made in rela...