Revenue and Customs: Telephone Services
Commons · Question 102084 · Tabled 2 Jan 2026 · Treasury · Official record
Answered 8 Jan 2026
Question
Asked by Euan Stainbank
To ask the Chancellor of the Exchequer, what steps HMRC is taking to improve the responsiveness and consistency of its telephone customer service.
Answer
Answered by Dan Tomlinson, 8 Jan 2026
Improving day-to-day performance is a key priority for HMRC. HMRC are investing in new technology to improve their telephony services. Last year, they launched procurement for a new Contact Centre as a Service (CCaaS) platform which will significantly enh...