Department for Business and Trade: Correspondence
Commons · Question 99518 · Tabled 12 Dec 2025 · Department for Business and Trade · Official record
Answered 22 Dec 2025
Question
Asked by Lee Anderson
To ask the Secretary of State for Business and Trade, what discussions he has had with businesses on ensuring customers can contact them on the telephone and not just by email.
Answer
Answered by Kate Dearden, 22 Dec 2025
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, businesses are obligated to provide contact information in a clear and comprehensible manner which is easily, directly and permanently accessible. This inclu...