Voice over Internet Protocol
Commons · Question 97363 · Tabled 4 Dec 2025 · Department for Science, Innovation and Technology · Official record
Answered 12 Dec 2025
Question
Asked by Helen Morgan
To ask the Secretary of State for Science, Innovation and Technology, what estimate she has made of the number of vulnerable customers impacted by ongoing PSTN switchover programmes.
Answer
Answered by Kanishka Narayan, 12 Dec 2025
There are an estimated 2 million telecare users in the UK, and many customers may be identified as vulnerable for other reasons, such as landline-dependency. The government does not hold data on the specific number affected by the industry led PSTN migrat...