Virgin Media: Voice over Internet Protocol
Commons · Question 97362 · Tabled 4 Dec 2025 · Department for Science, Innovation and Technology · Official record
Answered 12 Dec 2025
Question
Asked by Helen Morgan
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of Virgin Media’s PSTN switchover on the safety of vulnerable and telecare-reliant customers.
Answer
Answered by Kanishka Narayan, 12 Dec 2025
Virgin Media has been fined £23.8m following the conclusion of Ofcom’s investigation started in 2023 into Virgin Media’s breach of their General Conditions.We take people’s safety during this switchover very seriously. In November 2024, the Government sec...