Social Security Benefits: Artificial Intelligence
Commons · Question 97228 · Tabled 4 Dec 2025 · Department for Work and Pensions · Official record
Answered 11 Dec 2025
Question
Asked by Matt Vickers
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve the accuracy of automated decision-making tools used in benefit administration.
Answer
Answered by Andrew Western, 11 Dec 2025
The Department uses automated decision-making in some areas, as described in our Personal Information Charter. Customers are told when an automated decision has been made in relation to their case, along with information on the steps they would need to ta...