MyCSP: Telephone Services
Commons · Question 96456 · Tabled 2 Dec 2025 · Cabinet Office · Official record
Answered 9 Dec 2025
Question
Asked by Lisa Smart
To ask the Minister for the Cabinet Office, what assessment he has made of call-handling capacity at MyCSP and what action is being taken to reduce waiting times for members seeking assistance.
Answer
Answered by Anna Turley, 9 Dec 2025
As of Monday 1 December, MyCSP is no longer the contracted administrator for the Civil Service pension scheme. The new contract was awarded to Capita. To support the transition, Capita has employed an additional 194 staff over and above the workforce tran...