Access to Work Programme: Complaints
Commons · Question 95485 · Tabled 28 Nov 2025 · Department for Work and Pensions · Official record
Answered 8 Dec 2025
Question
Asked by Martin Wrigley
To ask the Secretary of State for Work and Pensions, what processes his Department has in place for people to escalate complaints where no response has been received after the standard timeframe for people contacting Access to Work during application and
Answer
Answered by Sir Stephen Timms, 8 Dec 2025
Customers who are unhappy with the service they receive from Access to Work, including delays or lack of response, can raise a complaint directly with the team handling their case.If the issue is not resolved, the complaint can be escalated through the De...