Department for Work and Pensions: Telephone Services
Commons · Question 93880 · Tabled 24 Nov 2025 · Department for Work and Pensions · Official record
Answered 1 Dec 2025
Question
Asked by Daisy Cooper
To ask the Secretary of State for Work and Pensions, on how many occasions DWP staff have failed to call Universal Credit customers or their appointees at the agreed appointment time in each month of the last 12 months.
Answer
Answered by Dame Diana Johnson, 1 Dec 2025
The Department for Work and Pensions does not hold the requested information centrally, and to provide it would incur disproportionate cost.