Civil Servants: Workplace Pensions
Commons · Question 93192 · Tabled 20 Nov 2025 · Cabinet Office · Official record
Answered 28 Nov 2025
Question
Asked by Scott Arthur
To ask the Minister for the Cabinet Office, what assurance mechanisms will be introduced as part of the transition from MyCSP to Capita to ensure that delays experienced under the current contract are not repeated.
Answer
Answered by Anna Turley, 28 Nov 2025
The Cabinet Office has enforced strict commercial governance and, unlike the legacy arrangement, the new contract incorporates sharp, automatic financial penalties for failure to meet Key Performance Indicators. This will ensure that the supplier is held ...