Universal Credit: Telephone Services
Commons · Question 92891 · Tabled 19 Nov 2025 · Department for Work and Pensions · Official record
Answered 28 Nov 2025
Question
Asked by Rupert Lowe
To ask the Secretary of State for Work and Pensions, how many telephone operators work on the Universal Credit helpline by the nationality of those operators.
Answer
Answered by Andrew Western, 28 Nov 2025
We do not centrally hold the nationality of Universal Credit call handlers and to provide the information would incur disproportionate cost.