Revenue and Customs: Telephone Services
Commons · Question 92887 · Tabled 19 Nov 2025 · Treasury · Official record
Answered 26 Nov 2025
Question
Asked by Rupert Lowe
To ask the Chancellor of the Exchequer, how many telephone operators work on the HMRC self-assessment line by the nationality of those operators.
Answer
Answered by Dan Tomlinson, 26 Nov 2025
HMRC does not have information readily available identifying the nationality of staff working on specific telephone enquiry lines. Obtaining this information would require a manual process which would exceed the cost threshold for answering parliamentary ...