Great British Railways: Complaints
Commons · Question 90334 · Tabled 12 Nov 2025 · Department for Transport · Official record
Answered 18 Nov 2025
Question
Asked by Jerome Mayhew
To ask the Secretary of State for Transport, whether her Department plans to set statutory response times for complaints made under the Great British Railways passenger complaints system.
Answer
Answered by Keir Mather, 18 Nov 2025
We expect that the establishment of GBR will mean that there will be a single complaint process for passengers for the majority of rail services.GBR will have to follow the minimum standards set by the passenger watchdog on complaint handling when setting...